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ABONA IT

Innovative. Powerful. Experienced.

IT Services and Infrastructure

ABONA IT Services is a team of IT specialists and administrators who will assist your organization in projects related to creating new networks and IT infrastructure in small, growing businesses, as well as in large modernization projects by proposing the latest solutions in line with market trends and current knowledge.

Working with the best equipment manufacturers, we will provide all the necessary HARDWARE and prepare a project plan in accordance with the requirements and budget.

Data security and the smooth operation of our clients' businesses is our top priority.

IT infrastructure

IT Infrastructure 

Our expertise includes: 

  • Active Directory on-premise and Azure AD 
  • DNS (internal, external) 
  • External DNS domains 
  • External certificate services 
  • DHCP 
  • File Servers 
  • Print Servers 
  • RDS Farms and Servers 
  • Remote Desktop Gateway (RDGW) 
  • Enterprise Certification Authority (CA) 
  • Microsoft Exchange onpremise and Office365 
  • Office Online Server 
  • AAD Connect 
  • Office 365 (including Microsoft Teams) 
  • SQL 
  • vCenter and System Center 
  • Hardware (hosts, SANs) 
  • Backup solution (Veaam, Commvault) 
  • Antivirus  solution (ESET) 
  • SCCM monitoring 
  • RedGate SQL Monitor 
  • RedGate SQL Backup 
  • Mobile Device Management (ManageEngine, Intune) 
  • INELO 4Trans 
  • Dell RemoteScan 
  • Windows Servers and Workstations Update 
  • SharePoint 
Hardware delivery

Hardware Delivery

  • Dell, HP, Lenovo laptops  
  • Monitors  
  • Desktop computers, all-in-one PCs, mini PCs from Dell, Fujitsu, HP  
  • Accessories  
  • Cables  
  • Tablets  
  • Smartphones  
  • Printers and scanners   
  • Dell, Fujitsu, HP servers  
  • Active network equipment from CISCO, WatchGuard, HP, Unify, and other vendors  
  • Uninterruptible power supplies  
  • Licenses for Microsoft software, Microsoft Office 365, Dell Remote Scan, Veeam, Commvault, and many others. 
IT Security

It Security

  • Access Management 
  • Incident Management 
  • Vulnerability Management 
  • Endpoint Protection 
  • Security Training and Awareness Program 
  • Penetration testing
  • Virtual Chief Information Security Officer (vCISO)
  • Preparation and certification according to ISO 27001
  • Network Security 
  • Disaster Recovery and Business Continuity 
  • Cloud Security 
  • Risk Assessment and Management 
  • Application Security 
  • Security Policy Development and Enforcement 
  • Data Protection Compliant According to International Standards 
  • Information Security Governance 
  • Security Architecture Definition and Developments 
  • Develop and Implement IT Security Strategy 
  • Ethical Hacking 
  • Compliance Management 
  • Security Framework Implementation 
  • Regulatory Assessment 
  • Gap Analysis 
  • Information Security Management System (ISMS) 
  • Security Controls Review 
  • Code Review 
  • Application Scanning 
Corporate Network
Corporate Network (Network Team)
  • Routing, switching, datacenter networking, network security, Wi-Fi networking 
  • Planning, design and implementation of new network architectures  
  • Configuration and support of Next Generation Firewalls, UTM devices (Site-to-Site VPN, Remote access VPN, Application and File Control, Identity services, filtration policies, NAT) 
  • Design and implementation of indoor and outdoor Wi-Fi solutions 
  • Support of monitoring systems – documentation, creating network schemes and diagrams 
  • Network access control with Cisco ISE – configuration and support 
  • Cooperation with various network providers and support services 
IP Telephony, Videoconferences, Contact Centers

IP Telephony, Videoconferences, Contact Centers (Network Team)

  • Implementing Cisco solutions including prototyping and actual architecting 
  • Configuring Cisco-related components on the network equipment 
  • License management 
  • Creating price estimates and conducting full procurement cycle for Cisco equipment/licenses 
  • SIP-trunks connection and number plan management 
  • Configuring on-site hard clients (phones, room kits) and softphones (Cisco Jabbers) 
  • Monitoring and supporting overall health of the UC environment 
  • Creating and updating documentation 
Service Desk (L1, L2)

User Support

  • Receive incoming requests from more than 3500 users by E-Mail and phone 
  • Check of providing access by approval matrixes 
  • Remote support of the users by different tools 
  • Managing right of users access to the different corporate services 
  • Collect all issues, requests and transfer to development, BA and QA team 
  • Creating accounts for the users in the different corporate services

L1 Support

  • First-level assistance (phone calls and incoming email inquiries)  
  • Processing user requests in ITSM and subsequent escalation to higher levels  
  • Basic troubleshooting, updating, and software installation on user workstations  
  • Quick resolution of issues within the scope of L1 competence  
  • Obtaining approvals from responsible parties for access provisioning and changes  

L2 Support

  • Enhanced technical support for relevant services  
  • Resolution of escalated inquiries from L1  
  • Participation in executing complex Request for Change  
  • Escalation of inquiries to L3 engineers that fall outside L2's scope of competence  
  • Participation in IT project implementation  
  • Technical maintenance and administration of systems (aBona ERP, Active Directory, Email, Cisco Jabber, SharePoint, PowerBI, MS Teams, Fleethand, etc.)  
  • Management and moderation of mass communications to all users 
    ERP | CRM Systems | Transport Exchange

    ERP/CRM Systems / Transport Exchange  

    • System implementation  
    • Configuration  
    • Integration services 
    • Data migration 

    Data Security  

    • Secure data processing  
    • Access control  
    • Data encryption 

    Technical Support  

    • Regular updates  
    • Performance monitoring  
    • Patch management  
    • Technical support 
    BA Team

    BA Team 

    • Gathering and analyzing requirements 
    • Creating concept of realization 
    • Processes Optimization 
    • Creating SRS 
    • Checking implemented functionality 
    • Creating user guides and transferring info of functionality to customer 
    Dev Team

    Development Team  

    We offer outsourced IT services with a team of programmers.  

    Our expertise includes: 

    • Thorough assessment of project needs and precise formulation of requirements 
    • Designing robust project architectures for scalability and performance 
    • Expertise in cross-platform development of desktop, web and mobile applications 
    • Rigorous testing to ensure functionality, security and performance standards are met 
    • Comprehensive post-launch support and updates to ensure continuous optimisation 
    QA Team
    QA Team
    • Analysis of requirements to formulate comprehensive query lists 
    • Identifying, troubleshooting, and resolving usability and performance issues 
    • Creating detailed reports and suggesting enhancements for improved functionality and user experience 
    PMO Team

    PMO Team 

    • Compliance of project management with PMI best practices, concepts and recommendations
    • Implementation of Agile methodology with a flexible customer-oriented approach
    • Identification of processes and allocation of resources for project implementation, building of RACI-matrix
    • Maintenance of project documentation and budget calculation
    • Control of project implementation at all stages with process optimization
    • Regular reporting on the project progress
    • Post delivery project estimation, support and education 

    Our Skills

    IT INFRASTRUCTURE

    • Building office`s LAN
    • Building datacenter
    • Internet access LANs and Datacenters
    • VPN access 
    • Wired network
    • Wireless network
    • IP telephony
    • Videoconferences
    • Contact Centers
    • Service Desk

    SECURITY

    • Red Team  
    • Blue Team  
    • Penetration Testing 
    • vCISO 
    • Compliance 
    • GDPR 
    • ISO 27001 Preparation and Certification 
    • IT Security Audits 
    • Web Application Security Audits 
    • Awareness Trainings 
    • Information Security Policies and Procedures 
    • Phishing Attack Simulations 

    ANALYSIS

    • Business analysis 
    • Process modeling and analysis 
    • Prototyping 
    • Documentation 
    • User guide 

    PMO

    • Project Management
    • Product Management
    • Budgeting
    • Teambuilding

    DEVELOPMENT

    • C#
    • .NET
    • WinForms
    • DevExpress
    • REST API
    • ASP.NET
    • RabbitMQ

    QA

    • Manual testing (desktop, mobile, web) 
    • API testing  
    • SQL 
    • SDLC Methodologies Knowledge 
    • Bug Tracking and Test Management  
    • Understanding SDLC process 

    GRAPHIC DESIGN

    • Proficiency in design tools 
    • Visual design 
    • User research 
    • Informational architecture 
    • Responsive design 
    • Interaction design 
    • Wireframing and prototyping 

    MOBILE DEVELOPMENT

    • Android
    • iOS
    • Xamarin (MAUI)

    Benefits of ABONA IT Services

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    Cost Saving: Reducing the costs of maintaining an in-house IT department
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    Expert Technical Support: Ongoing technical support from our IT specialists for a wide range of problems
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    Quality Control: Consideration of new requirements and effective optimisation of system performance to avoid potential productivity problems
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    Quick Problem Solving: Efficient and fast problem resolution by our IT team

    Server Housing at TelemaxX


    Our servers are housed in air-conditioned rooms specially designed for this purpose - video-monitored and alarm-protected.
    Gas extinguishing systems and an uninterruptible power supply with multiple backups are standard features of TelemaxX data centres.
    Thanks to these measures, high server availability can be guaranteed. In the event of complications with a server, qualified personnel are available around the clock.

    Excellent Performance 'Made in Germany'

    TelemaxX Telekommunikation GmbH from Karlsruhe was recognised as a Rising Star Germany in the colocation sector in the ISG study 'ISG Provider Lens Germany 2019: Private/Hybrid Cloud - Data Centre Services & Solutions'

    This recognition confirms TelemaxX's position in the data centre sector for the Karlsruhe region for the second time since 2018. With over 8,000 m² of data centre space, TelemaxX is one of the top 10 data centre operators in Germany.

    Certifications

    ISO 27001

    The information security management system of TelemaxX has been audited and demonstrated compliance with the requirements of the ISO/IEC 27001:2013 standard. The scope of certification covers the 'Housing service in the TelemaxX data centers IPC 1, IPC 3, IPC 4, and IPC 5.

    TÜVIT EN50600 Availability Class 3

    The certification body of TÜV Informationstechnik GmbH certifies to the company TelemaxX, for the security area IPC-5, the fulfillment of all requirements of EN 50600 Availability Class 3 and compliance with all requirements for high protection needs of the Trusted Site Infrastructure criteria catalog.

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    Server Housing at T-Mobile

    T-Mobile offers robust hosting solutions for physical servers within their state-of-the-art Data Centers. These servers are seamlessly integrated into a dedicated Data Center Networking infrastructure, providing access to a diverse portfolio of data transmission services. Organizations can rely on T-Mobile for secure and reliable server housing tailored to their specific business requirements.

    T-Mobile Leader in Data Centers in Poland



    T-Mobile, a company within the Deutsche Telekom Group, brings substantial expertise to the field of data center services. In Poland, T-Mobile operates six commercial centers situated in Cracow, Warsaw, and Wrocław. These data centers hosted by T-Mobile also serve as key locations for international traffic exchange points.

    Certifications

    ISO/IEC 27001

    T-Mobile's information security management system has undergone a comprehensive audit, demonstrating full compliance with the ISO/IEC 27001:2013 standards.

    ISO 22301:2019

    The scope of certification is very broad and includes the provision of electronic communication services, teleinformatics services, cybersecurity, and the maintenance and development of data processing centers.

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