ABONA IT

Innovative. Powerful. Experienced.

IT Services and Infrastructure

ABONA IT Services is a team of IT specialists and administrators who will assist your organization in projects related to creating new networks and IT infrastructure in small, growing businesses, as well as in large modernization projects by proposing the latest solutions in line with market trends and current knowledge.

Working with the best equipment manufacturers, we will provide all the necessary HARDWARE and prepare a project plan in accordance with the requirements and budget.

Data security and the smooth operation of our clients' businesses is our top priority.

IT infrastructure

IT Infrastructure

Our expertise includes:

Active Directory on-premise and Azure AD
DNS (internal, external)
External DNS domains
External certificate services
DHCP
File Servers
Print Servers
RDS Farms and Servers
Remote Desktop Gateway (RDGW)
Enterprise Certification Authority (CA)
Microsoft Exchange onpremise and Office365
Office Online Server
AAD Connect
Office 365 (including Microsoft Teams)
SQL
vCenter and System Center
Hardware (hosts, SANs)
Backup solution (Veaam, Commvault)
Antivirus solution (ESET)
SCCM monitoring
RedGate SQL Monitor
RedGate SQL Backup
Mobile Device Management (ManageEngine, Intune)
INELO 4Trans
Dell RemoteScan
Windows Servers and Workstations Update
SharePoint

Hardware delivery

Hardware Delivery

Dell, HP, Lenovo laptops
Monitors
Desktop computers, all-in-one PCs, mini PCs from Dell, Fujitsu, HP
Accessories
Cables
Tablets
Smartphones
Printers and scanners
Dell, Fujitsu, HP servers
Active network equipment from CISCO, WatchGuard, HP, Unify, and other vendors
Uninterruptible power supplies
Licenses for Microsoft software, Microsoft Office 365, Dell Remote Scan, Veeam, Commvault, and many others.

IT Security

It Security

Access Management
Incident Management
Vulnerability Management
Endpoint Protection
Security Training and Awareness Program
Penetration testing
Virtual Chief Information Security Officer (vCISO)
Preparation and certification according to ISO 27001
Preparing for the TISAX certification audit
Company information security audit
Network Security
Disaster Recovery and Business Continuity
Cloud Security
Risk Assessment and Management
Application Security
Security Policy Development and Enforcement
Data Protection Compliant According to International Standards
Information Security Governance
Security Architecture Definition and Developments
Develop and Implement IT Security Strategy
Ethical Hacking
Compliance Management
Security Framework Implementation
Regulatory Assessment
Gap Analysis
Information Security Management System (ISMS)
Security Controls Review
Code Review
Application Scanning

Corporate Network

Corporate Network (Network Team)

Routing, switching, datacenter networking, network security, Wi-Fi networking
Planning, design and implementation of new network architectures
Configuration and support of Next Generation Firewalls, UTM devices (Site-to-Site VPN, Remote access VPN, Application and File Control, Identity services, filtration policies, NAT)
Design and implementation of indoor and outdoor Wi-Fi solutions
Support of monitoring systems – documentation, creating network schemes and diagrams
Network access control with Cisco ISE – configuration and support
Cooperation with various network providers and support services

IP Telephony, Videoconferences, Contact Centers

IP Telephony, Videoconferences, Contact Centers (Network Team)

Implementing Cisco solutions including prototyping and actual architecting
Configuring Cisco-related components on the network equipment
License management
Creating price estimates and conducting full procurement cycle for Cisco equipment/licenses
SIP-trunks connection and number plan management
Configuring on-site hard clients (phones, room kits) and softphones (Cisco Jabbers)
Monitoring and supporting overall health of the UC environment
Creating and updating documentation

Service Desk (L1, L2)

User Support

Receive incoming requests from more than 3500 users by E-Mail and phone
Check of providing access by approval matrixes
Remote support of the users by different tools
Managing right of users access to the different corporate services
Collect all issues, requests and transfer to development, BA and QA team
Creating accounts for the users in the different corporate services

L1 Support

First-level assistance (phone calls and incoming email inquiries)
Processing user requests in ITSM and subsequent escalation to higher levels
Basic troubleshooting, updating, and software installation on user workstations
Quick resolution of issues within the scope of L1 competence
Obtaining approvals from responsible parties for access provisioning and changes

L2 Support

Enhanced technical support for relevant services
Resolution of escalated inquiries from L1
Participation in executing complex Request for Change
Escalation of inquiries to L3 engineers that fall outside L2's scope of competence
Participation in IT project implementation
Technical maintenance and administration of systems (aBona ERP, Active Directory, Email, Cisco Jabber, SharePoint, PowerBI, MS Teams, Fleethand, etc.)
Management and moderation of mass communications to all users

ERP | CRM Systems | Transport Exchange

ERP/CRM Systems / Transport Exchange

System implementation
Configuration
Integration services
Data migration

Data Security

Secure data processing
Access control
Data encryption

Technical Support

Regular updates
Performance monitoring
Patch management
Technical support

BA Team

BA Team

Gathering and analyzing requirements
Creating concept of realization
Processes Optimization
Creating SRS
Checking implemented functionality
Creating user guides and transferring info of functionality to customer

Dev Team

Development Team

We offer outsourced IT services with a team of programmers.

Our expertise includes:

Thorough assessment of project needs and precise formulation of requirements
Designing robust project architectures for scalability and performance
Expertise in cross-platform development of desktop, web and mobile applications
Rigorous testing to ensure functionality, security and performance standards are met
Comprehensive post-launch support and updates to ensure continuous optimisation

QA Team

QA Team

Analysis of requirements to formulate comprehensive query lists
Identifying, troubleshooting, and resolving usability and performance issues
Creating detailed reports and suggesting enhancements for improved functionality and user experience

PMO Team

PMO Team

Compliance of project management with PMI best practices, concepts and recommendations
Implementation of Agile methodology with a flexible customer-oriented approach
Identification of processes and allocation of resources for project implementation, building of RACI-matrix
Maintenance of project documentation and budget calculation
Control of project implementation at all stages with process optimization
Regular reporting on the project progress
Post delivery project estimation, support and education

Our Skills

IT INFRASTRUCTURE

Building office`s LAN
Building datacenter
Internet access LANs and Datacenters
VPN access
Wired network
Wireless network
IP telephony
Videoconferences
Contact Centers
Service Desk

SECURITY

Red Team
Blue Team
Penetration Testing
vCISO
Compliance
GDPR
ISO 27001 Preparation and Certification
IT Security Audits
Web Application Security Audits
Awareness Trainings
Information Security Policies and Procedures
Phishing Attack Simulations

ANALYSIS

Business analysis
Process modeling and analysis
Prototyping
Documentation
User guide

PMO

Project Management
Product Management
Budgeting
Teambuilding

DEVELOPMENT

C#
.NET
WinForms
DevExpress
REST API
ASP.NET
RabbitMQ

QA

Manual testing (desktop, mobile, web)
API testing
SQL
SDLC Methodologies Knowledge
Bug Tracking and Test Management
Understanding SDLC process

GRAPHIC DESIGN

Proficiency in design tools
Visual design
User research
Informational architecture
Responsive design
Interaction design
Wireframing and prototyping

MOBILE DEVELOPMENT

Android
iOS
Xamarin (MAUI)

Benefits of ABONA IT Services

Cost Saving: Reducing the costs of maintaining an in-house IT department

Expert Technical Support: Ongoing technical support from our IT specialists for a wide range of problems

Quality Control: Consideration of new requirements and effective optimisation of system performance to avoid potential productivity problems

Quick Problem Solving: Efficient and fast problem resolution by our IT team

Server Housing at TelemaxX

Our servers are housed in air-conditioned rooms specially designed for this purpose - video-monitored and alarm-protected.
Gas extinguishing systems and an uninterruptible power supply with multiple backups are standard features of TelemaxX data centres.
Thanks to these measures, high server availability can be guaranteed. In the event of complications with a server, qualified personnel are available around the clock.

Excellent Performance 'Made in Germany'

TelemaxX Telekommunikation GmbH from Karlsruhe was recognised as a Rising Star Germany in the colocation sector in the ISG study 'ISG Provider Lens Germany 2019: Private/Hybrid Cloud - Data Centre Services & Solutions'

This recognition confirms TelemaxX's position in the data centre sector for the Karlsruhe region for the second time since 2018. With over 8,000 m² of data centre space, TelemaxX is one of the top 10 data centre operators in Germany.

Certifications

ISO 27001

The information security management system of TelemaxX has been audited and demonstrated compliance with the requirements of the ISO/IEC 27001:2013 standard. The scope of certification covers the 'Housing service in the TelemaxX data centers IPC 1, IPC 3, IPC 4, and IPC 5.

TÜVIT EN50600 Availability Class 3

The certification body of TÜV Informationstechnik GmbH certifies to the company TelemaxX, for the security area IPC-5, the fulfillment of all requirements of EN 50600 Availability Class 3 and compliance with all requirements for high protection needs of the Trusted Site Infrastructure criteria catalog.

More information about TelemaxX

Server Housing at T-Mobile

T-Mobile offers robust hosting solutions for physical servers within their state-of-the-art Data Centers. These servers are seamlessly integrated into a dedicated Data Center Networking infrastructure, providing access to a diverse portfolio of data transmission services. Organizations can rely on T-Mobile for secure and reliable server housing tailored to their specific business requirements.

T-Mobile Leader in Data Centers in Poland

T-Mobile, a company within the Deutsche Telekom Group, brings substantial expertise to the field of data center services. In Poland, T-Mobile operates six commercial centers situated in Cracow, Warsaw, and Wrocław. These data centers hosted by T-Mobile also serve as key locations for international traffic exchange points.

Certifications

ISO/IEC 27001

T-Mobile's information security management system has undergone a comprehensive audit, demonstrating full compliance with the ISO/IEC 27001:2013 standards.

ISO 22301:2019

The scope of certification is very broad and includes the provision of electronic communication services, teleinformatics services, cybersecurity, and the maintenance and development of data processing centers.

+48 799 352 600

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ABONA IT

Innovative. Powerful. Experienced.

IT Services and Infrastructure